Term and Conditions
Frolic Adventure requests that you read the terms and conditions when booking any trip. After reviewing our terms and conditions, please confirm that you agree to the contract with Frolic Adventure. Please feel free to contact us with any questions about the terms and conditions.
Bookings with Frolic Adventure
When booking, you must pay 10% of the total trip cost. In Tibet and Bhutan, you must pay in full with a copy of your passport, which is required to secure accommodations, trekking paperwork, and domestic transportation. Pay the remaining amount in cash when you arrive in Nepal (before the trip departs). For payment methods, visit our payment method section.
Note: We do not add bank service charges on a 10% advance payment. However, if you pay the trip amount by credit card, we will add a 3.5% bank service charge to the trip cost.
Prices
Prices are the same according to the deal. However, the company reserves the right to change rates and taxes.
Changes in Bookings
You can change your booking to any trip within Nepal. We are always dedicated to leading you to your exciting and targeted destinations. It depends on your physical fitness, time, and interest. You will be responsible for any additional trip costs.
Cancellation and Refund
The following conditions apply for the trip cancellation and refund:
- If you no longer want to take the trip at the time you booked, we will refund 10% of the deposit, or you can apply it to a future trip.
- For an unsuccessful trip, we will refund an amount, provide additional accommodation in the city, or offer another journey at a calculated cost. However, field staff expenses, paperwork, and other supplemental fees are not refundable.
If you mistakenly send any amount to our bank account for a trip booking and would like a refund, we can only send it back to the same bank account from which we received it. We won't be able to send it to the other account you requested.
Notes:
- The system for canceling trips to Tibet and Bhutan is different. Please contact us for detailed information.
- You can postpone your trip without a cancellation charge until next year, but you must inform us at least three weeks before departure by email. If the rate increases when you want to make the trip, you must cover the difference.
- If you book the trip through the other agent at your place, they will refund you according to their company rules and regulations. So, you better contact them directly.
Trip canceled by the company:
If we cancel your trip, we will fully refund your deposit and other payments. If circumstances are beyond our control, we will deduct reasonable expenses already paid from the deposit.
Guides/Porters:
Any trekking/tour/climbing guides and porters belonging to the company are under the company's authority. If you or company staff engage in any illegal activities, we will cancel your trip, and no refund will be made.
Travel Insurance:
Before coming to Nepal, travelers and trekkers must have travel insurance that covers accidents, emergency evacuation, and rescue. For more details, please see our travel insurance page.
Passport/Visa
You must have a passport valid for at least six months from your return date, and you can obtain a visa from Nepalese embassies or consulates in your country or upon arrival at Kathmandu airport. You can visit our visa information page for more details.
Acceptance of risk and responsibilities:
Our goal is to provide excellent service and perform our duties honestly. We are dedicated to making your trips memorable and exciting. However, we are not responsible for itinerary changes due to unavoidable situations beyond our control, such as government restrictions, soil erosion, floods and avalanches, road blockages, strikes, weather problems, machinery issues, sickness, and other causes. We are not liable for loss of your belongings, injuries, or death due to naturally occurring unavoidable cases.
Complaints/Suggestions
If you have any complaints or suggestions about the organizer or staff, please tell the authorized person with you, and we will take appropriate action.
